Operations Corner
Essays
Developed arguments about the systems, incentives, and decisions that shape how organizations operate. Where a field note records a signal, an essay follows it until it holds.
9 essaysAugust 2026 – October 2026
5 min read
The Red Queen's Race in Telecom Maintenance
When financial pressure meets the economics of keeping networks running.
TelecommunicationsMaintenanceWorkforceInfrastructure Debt
8 min read
Decision Latency: The Cost Nobody Tracks
How unreliable infrastructure records quietly increase troubleshooting hours, complicate restoration, and contribute to the rising cost of maintaining telecommunications networks.
TelecommunicationsField OperationsInfrastructure RecordsNetwork Reliability
SeriesThe Hidden Cost of Operations · Episode 01
13 min read
A Repeat Is Not a Root Cause.
Telecom has measured repeat trouble for decades. The harder question begins when recurrence is treated as evidence of causation.
ReliabilityField OperationsTelecom
15 min read
Fiber Is Passive. Maintenance Is Not.
The broadband industry learned how to build fiber at extraordinary speed. Maintaining what it built may require a different kind of investment.
TelecomMaintenanceWorkforceOperations
14 min read
Risk Was Taken — Just Not Where You Thought
An organization can decide to live with an operational risk and still leave the people closest to it unsure whether any decision was made at all.
GovernanceRiskOperationsDecision-Making
12 min read
When The Playbook Breaks
Every operating system compresses physical reality into categories. The governance question is which details are safe to lose.
OperationsStandardizationDecision-MakingVendor Management
20 min read
The Second Inventory
Broadband learned to measure the network it built. The harder inventory is the capability required to keep it working.
BroadbandInfrastructureOperationsMaintenance
12 min read
Acceleration Without Understanding
The question is not whether machines should make operating decisions. It is what an organization has to understand about itself first.
AIAutomationOperationsDecision-Making
8 min read
Your Opex Problem May Have Started Ten Years Ago
Some operating expenses belong to the ordinary cost of running a system. Others are the recurring price of decisions made years earlier.
Infrastructure DebtCapital AllocationTelecom
SeriesInfrastructure Debt